Eyta Tan

• Project lead / single point of contact (SPOC) for a remote team of 8 peers and juniors in the data team for a global digital transformation initiative moving business to SaaS
• Partnered with data product manager and data engineering to enable changes to data foundation arising from changes to sales process registered in Salesforce which were managed via Epics and Stories in JIRA
• Writing and right-sizing data user stories for subsequent downstream implementation
• Onboarded, mentored data product manager, data testers for related activities via peer-to-peer training, preparing training materials etc
• Creation and maintenance of confluence spaces for project tracking and collaboration
• Created QC process for the project to work alongside existing processes

(Role was renamed from Lead Business Analyst)

• Resolved >1000 cases (all-in) since 2017, with >70% resolved within 3 days
• Quarterly reporting for APJ sales performance for 24 quarters
• Make automated BI reports happen on BI reporting system to produce self service BI reports for users in APJ sales operations & strategy teams
• Trained users on how to use BI tool and/or understanding how data works. Mentored IIM graduate intern for internship project

• Self-taught skills to build >55 BI reports in new system, resolved >40 data-related cases with avg case resolution of 3 business days and juggled quarterly-reporting at the same time over a span of 3 months

• Role in APJ Marketing Operations / APJ Business Operations supporting program marketing, product marketing, partner marketing through development of Tableau dashboards.
  
  Contracted role via PeopleSearch Pte Ltd

• Managed multi-country quantitative consumer research projects that track consumer sentiments using face-to-face and online research methodologies with LOI of up to 40mins. Trained total of 4 interns

• Managed a quarterly 16-country project with 5 product categories for Sony